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Usability Tests

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Kristian Vestbø edited this page Apr 21, 2026 · 1 revision

Usability Tests

Purpose

The goal of the usability tests was to evaluate how easily users could navigate and complete core tasks in our donation system, which is designed to make it simple for users to donate to welfare organizations.

Test Plan

The tests were conducted in person with multiple students and one client acting as product owner. Sessions were not recorded but instead notes were taken during each test. Participants were not given a predefined scenario before starting, and were instead asked to explore the system freely and complete a set of tasks on their own.

Tasks

Participants were asked to complete the following tasks without guidance:

  1. Create a user account
  2. Find an organization to donate to
  3. Make a few donations
  4. View the donation statistics

Results

All participants completed all four tasks successfully. No one gave up or required assistance to finish a task.

Findings

When the organization list was loading, there was no visual feedback to indicate this. Participants repeatedly clicked the button thinking nothing had happened, which caused the application to lag from multiple requests being triggered at once.

"det kunne vært noe filter sånn at det er lettere å finne organisasjoner som jeg vil donere til, men ellers ..."

The client recommended adding a filter system to allow users to sort and narrow down organizations. With an average technical skill level, users aged 30–50 are likely to expect this kind of functionality from a browsing interface.

The client was uncertain whether organizations were legitimate when they were presented as text alone. Participants wanted images (logos or photos) alongside the organization description to more easily identify and trust the organizations they were donating to.

Organizations lacked sufficient descriptive text, making it harder for users to make an informed decision about who to donate to.

Changes Made

All reported issues were addressed after testing:

  • Loading indicator added, a visible loading state was implemented to prevent users from clicking multiple times and causing repeated requests.
  • Filter system implemented, users can now filter organizations to more easily find ones relevant to their interests.
  • Images added to organizations, each organization now displays an image alongside its name and description to improve recognition and trust.
  • Organization descriptions added, each organization now includes a written description so users can make informed donation decisions.
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